Returns & Refunds Policy
At [CLONY], your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return and refund process. Please read our policy below:
Returns
We accept returns under the following conditions:
Return request must be raised within 7 days of delivery.
Item must be unused, unwashed, and returned in its original condition with tags, labels, and packaging intact.
Eligible for return due to:
Wrong item received
Size mismatch
Damaged or defective product
Non-Returnable Items
The following items are not eligible for return:
Items marked Final Sale, Clearance, or part of limited-time promotions
Innerwear, lingerie, socks, swimwear (for hygiene reasons)
Customized or made-to-order items
How to Initiate a Return
Contact us at [Clonyfashion@gmail.com] or WhatsApp [+91-7628012896] with your order number and reason for return.
Reverse pickup will be arranged (where serviceable). If reverse pickup isn’t available, you may be asked to self-ship the item.
Once we receive the returned item and it passes our quality check, we’ll issue a refund or exchange as per your preference.
Self-shipping refunds: We will reimburse courier charges up to ₹100 with a valid receipt.
Refunds
Refunds are issued in the following cases:
Product is returned and approved after inspection.
Order is canceled before shipping.
Product is unavailable or out of stock.
Refund Method & Timeline
Payment Mode Refund Method Timeline
Prepaid (UPI/Card/Netbanking) Original payment method 5–7 business days
Cash on Delivery (COD) Bank transfer / Store credit 7–10 business days
Refunds will be processed after the returned product is received and inspected.
Exchanges
Exchanges are allowed for size or color variations, subject to availability.
If the desired item is not available, a full refund will be issued as per the above policy.
Cancellations
Orders can be canceled within 6 hours of placing the order or before dispatch, whichever is earlier.
To cancel, contact us at [Clonyfashion@gmail.com] or call [+91-7628012896].
Need Help?
If you have any questions about returns, refunds, or exchanges, feel free to reach out:
📧 Email: [Clonyfashion@gmail.com]
📞 Phone/WhatsApp: [+91-7628012896]
📍 Address: [NOIDA]